Question 1

What should I expect on my first pickup?

Accepted Answer

You’ll get a confirmation notification of your booking and text updates letting you know when the driver is on the way to pick up your laundry. Just set your bags by the door and relax.

Question 2

Do you mix laundry?

Accepted Answer

Never. Each order is washed separately.

Question 3

Can I provide my own detergent or notes?

Accepted Answer

Yes — add details in your online account or attach a note.

Question 4

Do I need to be home?

Accepted Answer

No. Just leave your bag in a safe, visible location by your door, or wait until you receive your driver’s “on the way” text to set it out.

Question 5

Turnaround time?

Accepted Answer

GENERAL TURNAROUND TIME:

24 hours for in-store drop-off
48 hours for pickup & delivery

***Extremely larger loads may take a bit more time so we can clean, dry, and fold everything properly.***

Question 6

Need it sooner?

Accepted Answer

Ask about our expedited service option (available for an added fee).

Question 7

When does my laundry get weighed?

Accepted Answer

Your order is weighed after it’s cleaned, dried, and folded to ensure accurate billing.

Question 8

Estimate pounds?

Accepted Answer

A full 13-gallon kitchen bag = roughly 25 lbs.

Question 9

Payment?

Accepted Answer

You can pay with cash, credit card or mobile pay when you visit our store. For pickup and delivery orders, payment is made securely and automatically by credit card.

Question 10

Can I tip my driver or attendant?

Accepted Answer

Yes, and your support means a lot! Every tip directly supports our hardworking local team who take great care of every order. ❤️

Question 11

Service area?

Accepted Answer

Ocala & surrounding communities.

Question 12

Worried about leaving clothes outside?

Accepted Answer

No need! You’ll receive a text when your driver is on the way, so you can set your laundry out once you get your ETA. Theft is extremely rare — clean or dirty laundry simply isn’t something that attracts thieves.

Question 13

Can you treat stains?

Accepted Answer

Yes. Add Stain Treatment at checkout or note it in your order. We’ll do our best, but some stains are permanent. Additional fee applies.

Question 14

Do you handle comforters, horse blankets, or dog beds?

Accepted Answer

Absolutely. We clean bulky items with care. Pricing ranges $16–$35 depending on size and thickness.

Question 15

How do add-ons work?

Accepted Answer

Select Customized Add-ons (like hypoallergenic detergent, hang-dry, or sorting) during scheduling or note them in your order. Fees are shown at checkout.

352-203-5082

Frequently asked questions